Mid Term Inspection

Cancellation Policy

Bookings are confirmed only when ATD sends written confirmation by email or WhatsApp. Clients must provide accurate property, service, access and parking information. ATD may revise the fee where the property or instruction differs from the details supplied. Published prices apply to standard properties. Supplements may include: £10 for a furnished property, £10 per additional room, £10 for a side by side check out comparison, £20 for same day report delivery and £20 where waiting exceeds 15 minutes. For side by side check out comparisons, the original inventory or check in report may be from another provider but must be supplied at least 24 hours before the appointment. Standalone check out reports do not incur the £10 comparison fee. Clients must ensure access at the confirmed time. ATD will wait up to 15 minutes. Waiting beyond 15 minutes incurs £20. ATD will not wait longer than 30 minutes. Failed access may be charged at 100% of the booking fee. Bookings may be cancelled or rescheduled without charge with at least 24 hours’ notice. Less than 24 hours’ notice may result in a charge of 100% of the booking fee. Parking up to £5 is included. If parking exceeds £5, the full parking cost is added to the invoice. The Congestion Charge is billed separately where applicable. The property should be ready for inspection. Ongoing cleaning, maintenance, removals or contractor work may affect the report. ATD records only what is visible and accessible and does not provide structural, electrical, gas or safety certification. Reports are generally completed within 24 to 48 hours. Urgent delivery within 24 hours should be requested when booking. Same day delivery, where accepted, incurs a £20 supplement. Requests to correct factual or administrative errors must be made within 7 calendar days. Impartial observations will not be changed solely because a party disagrees with them. Invoices are issued after the service and are payable within 3 working days. By booking, the client confirms that the information supplied is accurate, they are authorised to instruct ATD and they accept this policy. Appointments are not confirmed until written confirmation is received.